CivicFlow: Modern municipal workflows

Government that moves

Helping municipalities across Canada and the United States modernize operations, connect information, and deliver better services with Microsoft 365.

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Microsoft PartnerExtensive Municipal ExperienceIncredibly Simple Implementation

The Challenge

Municipalities don’t need more software.
They need better ways to work.

Disconnected information

Documents, decisions, and data are spread across systems and departments.

Manual processes

Email-based approvals and inconsistent workflows slow service delivery.

Growing system sprawl

More point solutions create added licensing, support, and training complexity.

Limited visibility

Disconnected operations make reporting, oversight, and future AI initiatives harder.

The Opportunity

What connected operations look like.

Modern municipal operations aren’t built by adding more software. They’re built by connecting your people, processes, and information on the Microsoft platform you already own.

One connected source of truth

Departments, documents, and data work together inside one governed Microsoft environment.

Consistent service delivery

Repeatable workflows create clearer, more reliable experiences for staff and residents.

Faster approvals

Automated routing, notifications, and decisions keep work moving.

Information stays protected

Security, compliance, and retention remain within the municipality’s Microsoft environment.

Greater visibility

Connected information supports stronger reporting, oversight, and future AI initiatives.

Fewer systems to manage

Reduce long-term licensing, support, training, and integration complexity.

The Platform

CivicFlow powers your municipal workflows.

CivicFlow.Municipal Workflow Platform

Agenda Management

Accounts Payable

Contract Management

Employee Onboarding

Permit Intake

Policy Lifecycle

Workflow TemplatesDozens More

Platform capabilities

Document
Intake

Workflow
Routing

Business
Rules

Approval
Workflows

Notifications
& Alerts

Reporting &
Dashboards

Security &
Governance

AI
Ready

Configure once. Deploy new municipal workflows as your organization grows.

CivicFlow Marketplace

Start with proven municipal applications.

A growing library of Microsoft-native business applications designed specifically for municipalities, helping you modernize operations with less implementation effort.

Deploy fasterAccelerate implementation with preconfigured municipal applications built on proven workflows and best practices.

Fit your organizationConfigure each application to match your municipality's processes, branding, and governance.

Built on the Microsoft platformConnect seamlessly with the Microsoft technologies your organization already owns and trusts.

Grow at your own paceExpand with additional applications and workflows over time using one connected platform.

Browse Marketplace Talk to our team

Featured Application

Agenda and Meeting Management

Legislative Services · by CivicFlow

Manage agendas, reports, motions, voting, minutes, approvals, and public publishing through one connected municipal workflow.

One connected platformYour data stays in your Microsoft tenantConfigurableGoverned by Microsoft securityBuilt on M365

What's included

Agenda and report preparation

Motions, voting, and attendance

Minutes and approval workflows

Public meeting publishing

One of many configurable applications available through the CivicFlow Marketplace.View application →

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